As part of our ongoing commitment to excellent customer services, we've compiled a list of " Frequently

     Asked Questions "  with their accompanying answers. If you're looking for additional information, please

     email us at: sfoldtown@earthlink.net   OR sales@elusive-echoartandgifts.com

 

    1. Where do you ship from?

        We ship from Albuquerque, New Mexico, USA

    2. How long does it take to ship an order?

         All orders will be shipped within 1-3 business days.

    3. How do I determine Shipping cost?

         Shipping cost are calculated based on package weight and shipment destination.

         We can determine the exact amount after packing.

         FREE SHIPPING for order of $48 or more.

    4. What Shipping method  do you use?

          We normally use the following Shippers , unless otherwise requested.

          USPS, UPS and FEDEX

 

    5. Is there a minimum to order Online?

          NO minimum

     6. Do I have to pay Sales tax?

          Yes,  NM sales tax is 5.125%

     7. Do you have Sales or Closeouts?

         Yes, please check our Webpage under Sale/ Clearance  section or Join our mailing list.

     8. What forms of Payment do you accept?

          We accept all major Credit Cards, by Paypal and Wix payment.

     9. When will my Credit Card  be charged?

          Your Credit Card will be charged within 24 hours prior to shipment of your order.

    10. Can I get a refund?  OR  what is your return policy?

           Yes, you may get a refund  or credit.

           All returns must be made within 21 days from purchase date, accompanied by the

           original receipt/packaging and it must be unused.

           Any shipping charges for all  returned merchandise will be  at buyers' expense.

          

         

 

    

   

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